User-centered perspective opens up the boundaries for service innovation

ENoLL Effective member Laurea University of Applied Sciences (Laurea Living Lab) is proud to publish the results of their intensive work in the field of Service Innovation and Design.

This publication on Service Innovation and Design by Laurea University of Applied Sciences maps 14 different projects at the LaureaSID on developing service sciences theories, creative co-design and user-centered methodologies, business and ICT competences in service development and industry specific competences in safety and security management.

ENoLL Effective member Laurea University of Applied Sciences (Laurea Living Lab) is proud to publish the results of their intensive work in the field of Service Innovation and Design.

This publication on Service Innovation and Design by Laurea University of Applied Sciences maps 14 different projects at the LaureaSID on developing service sciences theories, creative co-design and user-centered methodologies, business and ICT competences in service development and industry specific competences in safety and security management.

After launching the first SID publication in Laureas first Service Innovation and Design seminar in 2007 in Finland, a great body of knowledge and RDI networks has been created. Since then a series of successful seminars and projects have been carried out in the LAUREA SID unit. Currently the volume of RDI work is over 7 million euros.

In February 2012 Laurea organized a International Conference on Service Design and Service Innovation, ServDes. for exchanging knowledge within service design and service innovation actors. The event was part of the Helsinki Design Capital 2012 official programme.

Service Innovation and Design by Laurea University of Applied Sciences (SID)