Living lab en innovation ouverte (LLio)

Information doc: 

André Gobeil, Living lab manager

Cégep de Rivière-du-Loup

80, rue Frontenac


G0L 1Y0

418-862-6903 #2410


LLio is based in Rivière-du-Loup (Quebec, Canada) with a first base in Eastern Quebec. The LLio is a generalist living lab, conducting projects in various fields, especially (as for now) tourism, rural and regional development and organisational development.  As a LL linked to an institution of higher education, LLio is doing research in open innovation, co-creation and user involvement. In addition to promoting consideration of users’ needs and ideas, we boost the innovation capability of users and stakeholders. As an example, our tourism project provides tangible evidence of such enhanced capability (Lapointe, D. et al., The living lab approach to raise innovation capability among tourism practitioners. Tourism Dimensions, June 2015). In addition to LL projects, we facilitate collaborative innovation with organizations in meetings and events. 

Finally, the LLio is very efficient at effecting transfers. Indeed, the whole process facilitates engagement of all the participants involved, allowing instant and lasting transfer. Obviously, as processes are also analysed by the LLio, we have the opportunity to study and publish on these topics.

References and Track Record

Examples of living lab projects of the LLio :

  • Co-creation of a technology-enhanced tourist experience ( This project generates spin off (3) in wich LLio is engaged too. This project has already resulted in two academic presentations (ENTER2015 conference in Lugano, Switzerland, and 2015 Acfas conference in Rimouski, Canada) and two publications (ENTER2015 Short Papers, February 2015, and Tourism Dimensions, June 2015). The two-year action research project takes place in a living lab setting, in partnership with the University of Quebec at Montreal (UQAM), local stakeholders (online) and actual tourists (online and through co-creation workshops). The LLio’s two-year involvement in the project has been made possible by research funding from the Ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche du Québec (Programme d’aide à la recherche et au transfert – Volet innovation sociale).
  • TSLL ( is a three-year “town as a living lab” project to engage citizens, organisations, industries and businesses in the revitalisation of Témiscouata-sur-le-Lac.   This living lab project we are co-piloting with stakeholders in Témiscouata-sur-le-Lac will also include a research component.  We want to look at the rise in collaboration and social innovation capability. 

We play an active role in bringing together Quebec living labs and French-language living labs. Accordingly, we held, in May 2015, a conference on shared research and open innovation issues involving at least eight Quebec living labs: We are also part of a three-year France–Quebec funding agreement aimed at promoting partnerships between Quebec and French living labs.